Return Policy
At Walking Protest, we strive to provide our customers with an excellent shopping experience. We understand that sometimes a change of mind or size may occur, and we want to ensure a smooth return process for our valued customers. Please read our return policy carefully:
Returns Eligibility:
1. Returns are eligible for items purchased within the last 7 days from the date of delivery.
2. Eligible reasons for return include a change of mind or size.
Faulty Items:
1. If you receive a garment that is faulty or if it incurs any faults after wearing, please contact us immediately for assistance.
2. We are committed to prolonging the life of every piece, and we will work with you to either repair, repurpose, or refund your order.
Timeframe for Faulty Items:
1. Garments considered faulty and lodged for a return must be sent back within 1 month of receiving the piece to be eligible for a refund.
Return Authorisation (RA):
1. Returns will not be accepted without an approved Return Authorisation (RA). Please contact our customer service team to initiate the return process and obtain an RA.
Return Procedure:
1. To return an item, you must first contact us for approval and obtain an RA.
2. Shipping returns back to us is at the expense of the customer.
3. Please ensure that the item is securely packaged for return, has no signs of wear and includes the RA on the package
Repair Advice:
1. There is no duration limit on seeking advice for repairing your purchased items.
2. We are always an email away to provide suggestions and guidance on repairing your pieces to prolong their life for as long as possible.
Contact Information:
For returns, inquiries, or assistance, please contact our customer service team at madeline@walkingprotest.co
A WALKING PROTEST CARRIED ON OUR BACKS
AND FOLLOWING IN OUR FOOTSTEPS
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EDUCATION
At the core of our mission lies a commitment to consumer education as we recognise the pivotal role that individuals play as catalysts for change. Our goal is to cultivate a spirit of inquiry within our community, inviting you to explore our relationship with earth & fashion's impact with a string of hope setting the foundation for a newly inspired industry.
CIRCULARITY
Our values are simple but deeply rooted—we aim to reflect nature for a healthier planet. The fashion industry's annual waste of 92 million tons is a serious climate emergency, and we're passionate about addressing this & making a change. Our collections represent a commitment to circular supply chains, where every component is carefully considered to ensure it returns harmlessly back to the Earth. Our hope is to inspire other companies to adopt similar practices, contributing to the well-being of our planet in this contemporary world.
REGENERATION
The concept of regeneration is still finding its way into universal understanding, closely tied to circularity and vital for the healing of our Earth. In our supply chain, we make it a priority to collaborate with materials and companies that actively engage in practices aimed towards regenerating the Earth, its soil, and ecosystems. Our focus lays within promoting biodiversity and carbon sequestration through our supply chain. Fashion holds a power to instigate positive change for our environment, and we're here to shine a spotlight on that potential.
COMMUNITY
Hope stands as the antidote to our collective fears, and the power of community is the catalyst for significant change. Walking Protest beckons everyone—whether you're a climate enthusiast, someone unfamiliar with environmental issues, an advocate for change, or indifferent. Our mission is to create a safe space for all, where questions find voice, theories are challenged, and the seeds of inspired change can take root in the vibrant and lively Walking Protest World.
